·               Led Program Office supporting the project transformation for xpedx account start-up in order to convert their projects to an EDS controlled environment and infrastructure.

·               Coached xpedx program and project managers on EDS’ standards and processes.

Program Manager - U.S. Applications Program Office, Plano, TX.  

·               Led Program Office International team of 18 team members to create a global end-to-end integrated IT processes for continuous improve of Application Delivery business in compliance with CMMI Level 3 and ISO9001. This resulted in enabling use of global common assets, providing global direction on deployment using repeatable processes, and reducing variation of local processes sets. This led to an increased efficiency and cost effectiveness of entire EDS processes, reducing 3,000 process assets and 30 different process sets to a single universal EDS process

·               Led project office team to transform the Canada West Solution Centre projects, including Alberta Transportation and Alberta Government Services Software and Infrastructure projects resulting in improvement of delivery and increased client satisfaction.

Program Manager / PMO Leader - EDS Payroll, Accounting and Financial, EDS, Plano, TX

·               Managed Plano Solution Centre’s Organization Process Management (OPM) program. Responsible for continuous quality improvement utilizing the Software Engineering Institute’s (SEI) Capability Maturity Model Integrated (CMMI) methodology, enabling first EDS organization (250 people) to be formally appraisal at a CMMI Level 3. As a direct result of operating at CMMI level 3, the organization realized a substantial decrease in project and engineering defects and increased overall client satisfaction.  Center’s Organization Process Management sited best in class by Lead Appraiser during CMMI Appraisal.

·               Managed System Engineering Process Group, a team of 12 subject matter experts, including Metrics, Quality Assurance, Configuration Management, and Project Management. Developed improved, managed and monitored organizational processes and coordinated engineering activities resulting in an increase of organization’s process maturity.

Project manager for Business Process Management (BPM) – Internet Billing (iBilling), Plano, TX

·               Managed a team of 10 Web developers/designers for the iBilling services for the eCharge client.  Delivery included web hosting and development of billing data acquisition and bill presentment where consumers or merchants viewed and paid bills over the Internet.  This was a very complex project with numerous interfaces to EDS’ mainframe systems that handled the financial transactions for the Federal Reserve, credit bureau interfaces. Participated in sales pursuits and contract wins including Sony and Blue Cross Blue Shield clients.

Project Manager for AT&T Residential Billing, Dallas, TX